Our privacy policy is designed to address the concerns of those who care about how their personal information is used online. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information (PII) in accordance with our website.
What personal information do we collect from people that visit our website?
When making a reservation or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.
When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a reservation, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. All credit card transactions are processed through a gateway provider and are not stored or processed on our servers.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Third-party links
We do not include or offer third-party products or services on our website.
Questions
If there are any questions regarding this privacy policy, you may contact us using the information below, or by filling out the form on our contact page.
This privacy policy is effective as of 20/01/2015
General Conditions
Cancellation by the Client
In case of cancellation, the following penalties will be charged:
- 30 days before the arrival date: 10% of the total reservation amount.
- Between 29 and 7 days before: 50%.
- Less than 7 days before: 100%.
There will be NO REFUNDS if the client voluntarily decides to leave before the end of their stay.
Modifications by the Company
In the event that, due to unforeseen circumstances not attributable to the company, the accommodation cannot be occupied, the company will provide the client with alternative accommodation of equal or superior characteristics without any refund for either party.
Data Protection
In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data (LPD), we inform you that by completing the reservation process, your personal data will be incorporated into the company’s files to provide and offer our services. Additionally, we inform you of the possibility of exercising your rights of access, rectification, cancellation, and opposition of your personal data, with the company being responsible for the file.
